FAQ's
Greetings to the Frequently Asked Questions (FAQ's) section on Dubata platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.
GENERAL QUESTIONS
Q: How may I reach out to Dubata customer support?
A: To connect with our customer support team at Dubata, simply visit the "Contact Us" section on our website or send an email to support@dubata.com. We're dedicated to providing assistance and support whenever you need it.
ORDERING AND SHIPPING
Q: How do I place an order on Dubata?
A: Ordering from Dubata is simple! Just browse our online store, select the product you love and click "Add to Cart." Follow the checkout process, providing your shipping information and payment details to complete your purchase securely.
Q: When will my order shipped?
A: Shipping charges: Free for all orders.
Handling time: 1-2 business days
Transit (Travelling) Time : 5 - 8 business days
Q: Can I track my order?
A: Yes, you can track your order by navigating "Track Your Order" page as link provided Track Your Order. You will find tracking information for each order there.
Q: What Methods of Payment do you accept?
A: We accept the following credit and debit cards
- American Express
- Diners Club
- Discover
- Mastercard
- Visa
Q: Can I change or cancel my order after it's been placed?
A: Once an order is confirmed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase. If you have concerns, contact our customer support as soon as possible for assistance.
RETURNS AND EXCHANGES
Q: What is Dubata return policy?
A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy as link provided Refund Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the "Contact Us" page or send an email to support@dubata.com
We hope these FAQs provide helpful information. If you have any additional queries, feel free to reach out to us. Happy shopping at Dubata!
FOR MORE INFORMATION
Trade name: Dubata
Phone number: +1 (920) 217-3820
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Email: support@dubata.com
Business address: 7874 10th Ave S, St. Petersburg Florida 33707, United States